Customer Service

Shipping & Delivery
Your goods are outsourced to a variety of distribution channels, like DHL or Royal Mail. We aim to have your goods delivered within 7 working days.
Privacy & Security
At Papillon we recognise people's privacy and security is a major concern. Our guidelines on what happens to your details are set out below and how we protect your personal information. 

Papillon`s privacy commitment
The Papillon,website is committed to safeguarding your privacy online. We only share your personal information with our partners and in accordance with the Data Protection Act 1998 and other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction or deletion.

Using our website ( and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy. 

Your information
When a customer registers with Papillon, we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a registered customer, pass on the correct details with your order, and ensure that you are happy with the service you receive. We keep a record of any purchase and email correspondence from Papillon in the UK This means we can help to deal more quickly with any queries or problems you may have.

If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by emailing: Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns & Replacements
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel the contract for the purchase of any item within seven working days of delivery. The item should be unopened and unused. 

If the goods are defective, simply return to us within seven working days; of the date that the item was delivered to you. Please note that you will be responsible for the costs of returning the goods to us. As soon as we receive the goods and the criteria above is satisfied; al refund of the relevant part of the purchase price for that item will be issued.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Payment, Pricing & Promotions
We accept credit card payment through paypal. We also accept coupon codes that are offered by us. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Occassionally we will have promotions through online media including but not limited to twitter, facebook and the Papillon blog.